Please ensure your Shipping Address is open and available for deliveries due to Level 4 restrictions. Our supply chain remains fully operational for essential services, however delays can be expected due to transport network constraints.
Coronavirus (COVID-19) Updates
COVID-19 Update to our Customers 25.3.2020
NZ Safety Blackwoods is in full support of the government’s actions in response to COVID-19 in order to protect our communities.
As a result, our supply chain will remain fully operational to support essential services.
Our Customer Care and Technical Services teams are available to support you on 0800 660 660 or emailing firstname.lastname@example.org
Frequently Asked Questions
See below to view the answers to your frequently asked questions.
Q: Is NZ Safety Blackwoods considered an essential service business?
A: NZ Safety Blackwoods is an essential service business, providing products and services to support other essential services in New Zealand. As well as personal protective equipment and hygiene requirements, we also provide essential engineering and packaging supplies that are critical in keeping our food factories, supermarkets, transport companies and emergency services going.
Q: How do I place an order?
A: Essential businesses with a trade account can place orders on our website or by calling 0800 660 660. You can also visit selected Trade Centres for urgent requirements, however, due to unprecedented demand, many products related to Covid-19 are on restricted supply (see below for further detail).
Q: Can I have an order delivered to my home address during the lockdown period?
A: Yes, couriers remain operational for essential services. Please ensure that the correct address is entered at the time of checkout.
Q: Are Trade Centres open, and is it safe for me to visit?
A: Selected Trade Centres will remain open for urgent requirements however sales are restricted to essential services trade customers only. See here for up-to-date store trading hours. To ensure safety of staff and customers, showroom access will be restricted and customers will be serviced from a front desk during this time. Alternatively, orders can be placed on our website or by phoning 0800 660 660.
Q: Who can visit Trade Centres during the level 4 lockdown period?
A: Trade Centres are accessible to all essential services who currently hold a trading account with us. Unfortunately they cannot service non-account and cash customers.
Q: Will you be providing Technical Solutions services during the level 4 lockdown period? (gas detection, hose assembly and servicing, flow control, steam trap)?
A: We are here to support essential services for critical requirements and breakdown services. For emergency gas detection and hose support please contact us on 0800 832 732.
Q: Will you be providing Worksafe Training during the level 4 lockdown period?
A: Worksafe training will not be available during the lockdown period, however you can still book upcoming courses through our website at www.nzsafetyblackwoods.co.nz/services-worksafe-training
Q: Can I contact my Account Manager during the level 4 lockdown period?
A: Yes, Account Managers remain available for key support during this period. For placing orders, please continue to utilise your normal channels.
Q: Do you have any stock of:
A: Due to unprecedented demand, the above items are on restricted supply.
Q: What does ‘restricted supply’ mean?
A: Due to global shortages, some of our website products are tagged as ‘RESTRICTED SUPPLY’. This indicates that any orders of this product will be reviewed before allocation, and in some cases may be unavailable; only able to be supplied in a smaller quantity; or may be supplied gradually over time.
Q: What does this mean for my order?
A: Non-Account Customers –At present restricted supply products are temporarily unavailable for non-account customers to purchase. Please check back again soon.
A: Account Customers –To ensure continued supply, all on-account orders of restricted supply products are currently being allocated and supplied based on a robust review process. This means your Order Acknowledgement or online Order History may show these products in a different quantity, or as on back order. If we are able to supply your order, the confirmed quantity will show on your Advanced Shipping Notice.
Q: When will I get my order?
A: Our supply chain remains fully operational for essential businesses, although there may be delivery delays due to restricted movements and reduced services around the country. We cannot guarantee delivery dates during the lockdown period. Non-account or non-essential orders are not likely to be delivered until after the level 4 lockdown has been lifted.
Q: When will I get my back order?
A: Items on back order can continue to be supplied when available. We will be in contact to confirm you are operational and can accept delivery prior to dispatch.
Q: My site has closed, can I redirect my order?
A: Yes, orders that are not yet out for delivery with the courier can be redirected. Please contact us on 0800 660 660 to arrange redirection.
Q: What will happen to my order if our site is closed?
A: Items already out for delivery will be returned to our distribution centre. Orders will be restocked and credited to your account. Should you still require the item, please place another order once your site is open. If your site remains closed, please refrain from placing orders in the interim.
For detailed information and advice on the current COVID-19 situation, please visit:
Important Customer Notices:
For more information please contact your Account Manager or call our Customer Care Centre on 0800 660 660.