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COVID-19: Level 4 - Trade Centres open to supply essential services. Level 2 - Trade Centres open to public. View here for more info.

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COVID-19 Update

  

COVID-19 Update to our Customers 31.8.2021

As an essential service provider, NZ Safety Blackwoods continues to operate at Alert Level 2 and Alert level 4.

 
TRADE CENTRES

Alert Level 2 Trading

Our Trade Centres are open during Level 2 to support all customers.

To keep our team members and customers safe, Covid-19 protocols will be applied, including restricting the number of customers in-store and applying social distancing measures of at least 2 metres. Increased cleaning protocols will also be in effect.

In line with Ministry of Health guidelines, face masks are required to be worn when visiting our stores.

 

Alert Level 4 Trading

Our Trade Centres are open during Level 4 to supply essential services; however, we regret to advise we are unable to supply customers for personal use. Personal shoppers may continue to shop on our website as usual.

Covid-19 protocols will be applied, including restricting access to showrooms. Essential orders can be placed at the front desk and contactless payment is available.

In line with Ministry of Health guidelines, face masks are required to be worn when visiting our stores.

Alternatively, essential services customers may utilise Click and Collect via our website. 

 
PLACING ORDERS

Customers may continue to place orders via our website, by phone on 0800 660 660, or via email at [email protected]

 
FULFILMENT OF ORDERS

Contactless delivery methods will be utilised by our delivery agents during this time.

Due to disruption to freight networks, we are unable to guarantee delivery timeframes during Level 4.

 

CUSTOMER SERVICE & TECHNICAL SUPPORT

Our Customer Care and Technical Services teams are available to support you on 0800 660 660 or by emailing [email protected] 8am-5pm Monday to Friday.

We also encourage you to access our website www.nzsafetyblackwoods.co.nz where you will be able to view our products, place orders and check stock quantities that we have available.

All our latest Covid-19 updates will also be available on our website.

 

Thank you for your continued support and partnership during this challenging time. Our team is committed to ensuring you can depend on us as your trusted supply partner, and we will continue to keep you updated.

 


Frequently Asked Questions

 

Q: How do I place an order?

A: Customers can place orders on our website, by calling 0800 660 660, or via email at [email protected] 

 

Q: Are Trade Centres open? 

A:  Our Trade Centres remain fully operational. See here for up-to-date store trading hours.

We regret to advise we are unable to service customers for personal use at our Trade Centres during Alert Level 3 & 4. 

  

Q: Do you have any stock of:

  • Respirators
  • Disposable visors
  • Masks
  • Coveralls
  • Gloves

A: Whilst we have good stocks of many items, selected items remain on restricted supply due to global shortages. These are subject to an allocation process, prioritising essential services and customers with existing usage. 

 

Q: What does ‘restricted supply’ mean?

A: Due to global shortages, some of our website products are tagged as ‘RESTRICTED SUPPLY’. This indicates that any orders of this product will be reviewed before allocation, and in some cases may be unavailable; only able to be supplied in a smaller quantity; or may be supplied gradually over time. 

Essential businesses and emergency services are prioritised, along with customers with a history of usage. This means your Order Acknowledgement or online Order History may show these products in a different quantity, or as on back order. If we are able to supply your order, the confirmed quantity will show on your Advanced Shipping Notice. If we are unable to supply your order, we will contact you within 72 hours.

 

 

  

Official Guidance

For detailed information and advice on the current COVID-19 situation, please visit:

 

Latest Customer Notices:

 

Product Information:

 

 

Resources

Posters

 

             

 

      

 

 

 Videos

    

 

 

For more information please contact your Account Manager or call our Customer Care Centre on 0800 660 660.

 

CONE RECYCLING ACCEPTANCE CRITERIA

 RECYCLING ACCEPTANCE

 

Trade pricing is not available at this stage but please proceed with the sale and our customer service will assign your trade pricing accordingly.